Powered by Eventide Communications, ImpactCX brings proven recording expertise to contact centers and employee collaboration—providing compliance recording, quality management, conversation intelligence, and agent training in one platform.
Founded in 1971 in Little Ferry, New Jersey, Eventide has built a global reputation for precision, reliability, performance, and long-term recording integrity. For more than 30 years, Eventide Communications has provided trusted recording solutions for public safety answering points, fire and emergency services, air traffic control, military and defense organizations, federal, state, and local governments, security operations, and other mission-critical environments.
Today, enterprises face many of the same challenges: communications must be captured accurately, retained securely, easily retrieved, and transformed into meaningful operational insights. ImpactCX brings Eventide’s proven foundation to the enterprise market through one unified platform for compliance recording, quality management, conversation intelligence, AI analytics, agent development, and performance improvement.
Eventide Communications is a trusted provider of compliance recording and conversational intelligence solutions for enterprises that depend on accurate, secure, and reliable communication capture.
Our solutions are engineered to deliver the stability, scalability, performance, and long-term reliability required by organizations where every communication matters.
Eventide has supported industries where recorded communications are essential, including public safety, utilities, transportation, government, defense, healthcare, financial services, security operations, contact centers, and other critical enterprise environments.
That experience continues through ImpactCX, a modern communications intelligence platform that combines compliance recording, quality management, conversation intelligence, AI analytics, automation, and actionable operational insights.
Enterprise communications are increasingly distributed across contact centers, employee collaboration platforms, telephony systems, digital interactions, screen activity, and other communication channels.
ImpactCX helps organizations capture, manage, retain, retrieve, and analyze these communications through one unified platform. This provides enterprises with one recording solution, one user interface, one support team, and one invoice.
By bringing communications together, ImpactCX helps reduce complexity, strengthen compliance, improve visibility, and deliver a more consistent experience across the enterprise.
ImpactCX combines Eventide’s proven recording foundation with modern AI-powered intelligence, automated quality management, conversation analytics, and agent development capabilities.
The platform helps organizations strengthen compliance, protect their brand, improve customer and employee performance, support agents and teams, and make informed decisions with confidence.
ImpactCX represents the next chapter of Eventide Communications—bringing the reliability trusted in mission-critical environments to modern enterprises that demand greater visibility, intelligence, and control across their communications.
ImpactCX and Eventide Communications provide secure recording and intelligence solutions for complex communication environments. Our solutions support compliance recording, search and replay, long-term storage, quality management, AI-powered analytics, reporting, workflow automation, and operational visibility across the systems enterprises rely on every day.
Eventide recording solutions are built on a proven Linux foundation recognized for reliability, stability, security, and scalability. Linux supports high-availability environments, virtual deployments, and redundant system designs, making it well suited for enterprises that depend on continuous communication are recorded and available.
From a security perspective, Linux provides strong user authentication, built-in firewall capabilities, and reduced exposure to viruses and malware. Eventide maintains control over operating system components, application compatibility, and deployment timing to help ensure long-term platform stability and security.
Eventide Communications is a private, U.S.-based software and recording technology company with a strong domestic foundation and a global customer presence. With leadership, development, and support based in the United States, Eventide delivers responsive service, product accountability, and long-term value to the enterprises it serves.
Customers choose Eventide for its stability, flexibility, deep technical expertise, and proven ability to solve real communication, compliance, and performance challenges. More than a technology provider, Eventide is a trusted partner focused on supporting customers over the long term and helping enterprises move forward with confidence.
over 9,000 recording systems deployed worldwide, with maximum reliability
Eventide’s recorders and software applications are developed and maintained in the USA
Eventide is proud to celebrate 55+ years in business with continuous product innovation
ImpactCX applies Eventide’s proven recording expertise across 911, EMS, fire, defense, aviation, government, and other high-accountability industries to help contact centers strenghten compliance, improve quality, and turn every interaction into actionable insight.
Start with secure compliance recording, then expand into quality management, conversation intelligence, agent training, screen recording, advanced reporting, and real-time operational visibility—all within one ImpactCX platform.
