One platform for contact center compliance, quality, and visibility

Record contact center communications alongside the systems your organization already relies on. ImpactCX helps unify customer interactions, employee collaboration, phone, and radio communications in one secure recording platform for compliance, quality management, investigations, and operational insight.

Contact centers are at the center of customer experience, compliance, and operational performance. ImpactCX helps organizations capture and manage contact center communications across leading platforms, giving teams the tools to search, replay, evaluate, retain, and export interactions when they are needed most.

By consolidating contact center recordings with other communication channels, ImpactCX helps reduce recording silos, simplify administration, and improve visibility across the organization.

With ImpactCX, organizations get:

One platform. One application. One user interface. One support team. One invoice.

Cisco contact center solutions

ImpactCX supports Cisco contact center solutions UCCE and UCCX helping organizations capture and manage customer interactions within a secure, unified recording platform. Whether teams are using Cisco contact center technology as part of an enterprise communications strategy or a broader customer experience operation, ImpactCX helps provide reliable recording, search, replay, and export capabilities.

With ImpactCX, organizations can record Cisco contact center interactions alongside employee collaboration solution WebeX Calling, phone, radio, and other supported communications systems. This unified approach helps improve compliance workflows, simplify investigations, and provide greater visibility into customer and agent interactions

Key value

Capture Cisco contact center communications in one platform to support compliance, quality management, investigations, and customer experience improvement.

Avaya contact center solutions

ImpactCX helps organizations extend recording and communications management across Avaya contact center environments. Avaya systems are widely used in customer service, enterprise communications, healthcare, public sector, financial services, and other operations where reliable interaction capture is essential.

By integrating Avaya contact center recordings into ImpactCX, organizations can centralize access to recorded calls, search interactions efficiently, replay customer conversations, and export recordings and metadata for audits, investigations, quality assurance, and compliance review.

Key value

Bring Avaya contact center recordings into a unified ImpactCX environment for stronger compliance, easier access, and improved operational control.

Mitel contact center solutions

ImpactCX supports Mitel contact center and business communications environments by helping organizations securely capture and manage voice interactions across their operations. For organizations using Mitel as part of their customer communication strategy, ImpactCX provides tools to record, search, replay, retain, and export critical conversations.

With Mitel recordings managed through ImpactCX, teams can improve visibility into customer interactions, support quality management programs, respond more efficiently to investigations, and maintain a more complete record of communications.

Key value

Record and manage Mitel contact center interactions alongside other critical communications to improve visibility, compliance, and customer experience oversight.

RingCentral contact center solutions

ImpactCX helps organizations capture RingCentral contact center communications as part of a unified cloud communications and recording strategy. As organizations adopt cloud-based communications and CCaaS platforms, the ability to consolidate recordings across systems becomes increasingly important.

With ImpactCX, RingCentral contact center interactions can be managed alongside employee collaboration, phone, and other enterprise communications. This helps reduce fragmented recording workflows, improve search and replay efficiency, and support compliance, audits, quality management, and customer experience programs.

Key value

Unify RingCentral contact center recordings with other communication channels to simplify management, improve compliance, and gain better insight into customer interactions.

Why ImpactCX for contact centers?

Reduce recording silos and improve customer experience oversight

Many organizations rely on multiple communication systems across contact centers, employee collaboration, telephony, and field operations. Managing recordings in separate systems can increase cost, slow investigations, complicate compliance, and reduce visibility.

ImpactCX helps consolidate those recordings into one secure platform, giving authorized teams a more complete view of customer and operational communications. From compliance recording to quality management and advanced analytics, ImpactCX helps organizations improve performance, reduce risk, and strengthen the customer experience.

Ready to Unify Contact Center Recording with ImpactCX?

Record contact center interactions alongside your existing communication systems with a secure, searchable, and scalable platform built for compliance, quality management, investigations, and customer experience improvement.