Telephone system and VoIP recording
Telephone and VoIP systems
ImpactCX Telephone Recording Solutions for Telephones and Telephony Circuits. ImpactCX captures voice and metadata legacy based on-premise based telephony systems.
ImpactCX supports a wide range of telephone and VoIP environments, giving organizations flexible options for capturing communications across cloud, virtualized, SaaS, and hybrid deployments. From SIP-based systems to analog lines and trunk-side recording, ImpactCX helps centralize recording, search, replay, retention, and export in one secure software platform.
VoIP telephone recording
ImpactCX supports recording across many SIP and VoIP telephone environments, helping organizations capture business-critical calls without creating separate recording silos. Recordings can be managed through a unified software interface for search, replay, compliance, investigations, and operational review.
Digital telephone recording
For organizations still using digital PBX environments, ImpactCX can help bring those communications into a modern recording workflow. This allows teams to manage legacy and current communications together while supporting compliance, retention, and evidence management needs.
Analog telephone recording
ImpactCX supports recording for analog lines and extensions where traditional phone infrastructure remains in use. These recordings can be centralized alongside VoIP, contact center, collaboration, and radio communications for easier access and management.
Dealerboard recording
ImpactCX can support specialized dealerboard and trading communications where accurate capture, metadata, and rapid retrieval are essential. This helps organizations maintain visibility into regulated or high-value communications while supporting audit, compliance, and review workflows.
Telephone trunk recording
ImpactCX supports trunk-side recording for organizations that need to capture calls at the network or PBX level. This approach helps centralize recording across multiple users, departments, or locations while supporting secure retention, search, replay, and export.
Deployment options
This flexibility allows customers and reseller partners to align the solution to the environment, timeline, and governance model that best fits the business.
SaaS
For organizations seeking security, reliability, scalability, and simplified operations with faster time-to-value.
Virtual appliance
For customers who want operational support while maintaining strong oversight, control, and service continuity.
On premise hardware appliance
For customers who require a hardware-based, on-premises solution to meet data control, infrastructure, or policy requirements that favor local deployment.
Hybrid
For enterprises that need to support multiple business models, phased migration paths, or mixed regulatory and operational requirements.
ImpactCX
product offering
Start with recording and expand into additional capabilities over time, all within one unified platform.
Compliance recording
Capture interactions across voice, two-way radio, screen, and digital environments with centralized retention, search, access, replay, and governance.
Manual quality management
Evaluate interactions more consistently, improve coaching workflows, and strengthen service quality across agents and teams.
Automated quality management
Leverage automation and evidence-based AI-assisted evaluations to increase quality management coverage, accelerate trend identification, and reduce manual QA workload.
Real-time AI analytics and insights
Surface patterns, trends, phrases, and operational issues that help leaders reduce risk while improve customer and agent experience.
Agent call training simulator
Strengthen agent readiness with simulated call training and coaching programs that improve onboarding speed and performance outcomes.
Screen recording
Multi-monitor screen recording with support for up to six screens per workstation.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
