Screen recording
Capture all screen active up to six monitors per workstation
Complete screen recording visibility
ImpactCX Screen Recording helps organizations improve operational visibility, strengthen customer and agent experience, and support compliance requirements through synchronized screen and interaction recording.
Capture the full interaction experience
Record on-screen activity across contact centers, CRM platforms, browser-based applications, and operational systems while synchronizing screen activity with recorded audio for a complete interaction view.
Configurable recording for regulated environments
Configure recording policies based on operational and compliance requirements with continuous 24/7 recording or event-triggered capture based on calls, keyboard activity, or external inputs.
Synchronized replay and workflow visibility
Replay synchronized screen and audio activity to review workflows, investigate issues, monitor procedural compliance, and improve operational consistency across teams.
Improve visibility across every interaction
With Eventide ImpactCX Screen Recording, organizations gain a clearer picture of each interaction, helping teams improve performance, reduce risk, and maintain defensible records of key customer and employee interactions.
Screen recording software offers:
ImpactCX Screen Recording add-on is essential for organizations that require synchronized screen and audio documentation. It is ideal for healthcare, finance, hospitality, public safety, emergency response, transportation, utilities, and other industries where accurate documentation, compliance, quality assurance, and incident reconstruction are critical.
One platform.
Every communication channel.
100+ integrations.
ImpactCX integrates with leading contact center, employee collaboration, telephony, CRM, digital communication, and two-way radio platforms.
Contact center integrations
Connect with leading contact center and enterprise communication platforms.
Employee collaboration integrations
Record and manage communications across modern collaboration platforms.
Two way radio integrations
Capture and manage mission-critical radio communications.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
