LiveView
Real-Time operational insights into agent activity, interactions, and automated issues alerts
ImpactCX LiveView
ImpactCX LiveView gives supervisors and managers real-time operational visibility into active agents, customer interactions, contact information, transcripts, automated: issue identification, alerts, and notifications.
Designed for contact centers and enterprise communication environments, LiveView helps teams monitor activity as it happens, identify potential issues faster, and respond with greater confidence. By bringing live interaction data and operational insight into one view, supervisors can better understand what is happening across the team in the moment.
Real-Time visibility into agent and interaction activity
ImpactCX LiveView allows supervisors to see logged-in agent activity, current interaction status, contact details, and live transcript information. This helps managers stay connected to the floor, understand workload, and quickly identify situations that may require support, escalation, or follow-up.
LiveView supports faster decision-making by helping teams recognize trends, service issues, compliance concerns, and customer experience risks while interactions are still active.
Issue identification, alerting, and notifications
With real-time alerts and notifications, ImpactCX LiveView helps supervisors take action in real-time when key events, behaviors, or conditions are detected. Managers can be notified of potential issues, monitor interaction activity, and respond quickly to support agents and improve customer outcomes.
This real-time insight helps organizations strengthen operational awareness, improve responsiveness, and maintain better control over customer experience and compliance-sensitive interactions.
ImpactCX LiveView offers:
ImpactCX Screen Recording add-on is essential for organizations that require synchronized screen and audio documentation. It is ideal for healthcare, finance, hospitality, public safety, emergency response, transportation, utilities, and other industries where accurate documentation, compliance, quality assurance, and incident reconstruction are critical.
One platform.
Every communication channel.
100+ integrations.
ImpactCX integrates with leading contact center, employee collaboration, telephony, CRM, digital communication, and two-way radio platforms.
Contact center integrations
Connect with leading contact center and enterprise communication platforms.
Employee collaboration integrations
Record and manage communications across modern collaboration platforms.
Two way radio integrations
Capture and manage mission-critical radio communications.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
