University, colleges, education and campus safety
ImpactCX solutions is an enterprise solution that supports students, educators, administrators, facilities and security departments.
Unified communications across education environments
Educational institutions manage a wide range of communications across administration, student services, employee collaboration, and service operations. ImpactCX helps colleges and universities unify voice, digital, Two-Way Radio, and screen interactions in one platform to improve service quality, strengthen compliance, increase operational visibility, and support more efficient internal and student-facing communications.
Built for reliable campus communication operations
Built on Eventide’s trusted recording foundation, ImpactCX helps education organizations capture and manage communications across departments where responsiveness, accountability, and consistent service matter most. With support for on-premises, virtual, SaaS, and hybrid deployment models, institutions can align recording strategy to infrastructure, budget, and operational requirements.
Improve service quality and institutional performance
ImpactCX extends beyond recording with quality management, AI-powered analytics, advanced reporting, and agent coaching tools that help improve staff performance, strengthen service delivery, reduce risk, and support better student and employee experiences. Backed by U.S.-based support and professional services, ImpactCX is designed for institutions that need flexibility, reliability, and visibility across complex communications environments.
Key recording integrations and capabilities
Integrate recording across education communication systems, collaboration platforms, contact centers, telephony environments, and campus operational infrastructure.
Centralized recording for campus operations
ImpactCX helps educational institutions centralize recordings across administrative, employee, and student-facing environments. The platform supports secure archival storage, resilient system design, and flexible deployment models to help institutions maintain reliable access to important communications.
Integrations across education communication platforms
ImpactCX also integrates with leading contact center and student collaboration platforms including Avaya, Cisco, Mitel, Zoom, Microsoft Teams, and Webex Calling, helping institutions unify recordings across administrative operations, employee communications, support services, and contact center environments.
Support for diverse campus communication systems
Recording capabilities span a broad range of communications sources, including analog audio, digital and VoIP telephones, SIP trunks, SIP phones, contact center environments, dispatch consoles, Two-Way Radio systems, RoIP networks, and Windows and Linux screen activity.
Common education teams and use cases
Support secure recording, coordination, and operational visibility across student services, campus operations, employee support, and administrative communication environments.
Explore our products
Explore ImpactCX software, recording, and integration solutions built to capture communications, support compliance, and improve operational insight across industries.
ImpactCX software solutions
Multi-Channel, Compliance Recording, Auto Quality Management, AI Insights
Advanced recording solutions
SaaS, Virtual, On Premise, Hybrid
Privilege integrations solutions
for Contact Center, Employee Collaboration, Two Way Radio Communications and many more.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
