ImpactCX works across the communication systems your enterprise relies on
ImpactCX brings together Eventide’s proven recording technology with modern communication integrations to help organizations capture, manage, search, replay, and export interactions across multiple channels. From employee collaboration, contact centers and two-way radio systems, ImpactCX helps unify communications recording in one secure, interoperable solution.
Microsoft team recording
Capture and manage Microsoft Teams communications alongside your existing recording environment to strengthen compliance, simplify investigations, and reduce operational risk.
Webex calling and meetings recording
ImpactCX helps organizations capture Cisco Webex Calling and Webex Meetings communications within a unified recording platform. Record, search, replay, retain, and export Webex interactions alongside contact center, phone, two-way radio, and other enterprise communications to support compliance, audits, investigations, and operational visibility.
Zoom phone recording
ImpactCX helps organizations capture Zoom Phone and Zoom Meetings communications within a unified recording platform. Record, search, replay, retain, and export Zoom interactions alongside contact center, phone, two-way radio, and employee collaboration communications to support compliance, audits, investigations, quality management, and operational visibility.
Contact center solutions
Record contact center communications alongside the systems your organization already relies on. ImpactCX helps unify customer interactions, employee collaboration, phone, and radio communications in one secure recording platform for compliance, quality management, investigations, and operational insight.
Radio communication solutions
Capture and manage radio communications alongside phone, contact center, and employee collaboration channels in one secure ImpactCX recording platform. ImpactCX supports leading two-way radio systems and radio consoles to help organizations improve incident review, investigations, compliance, and operational visibility.
Telephone system and VoIP recording
ImpactCX Telephone Recording Solutions for Telephones and Telephony Circuits. ImpactCX captures voice and metadata legacy based on-premise based telephony systems.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.