ImpactCX integrates and unifies the disparate communications systems your enterprise relies on.
ImpactCX connects disparate contact center, employee collaboration, and other communication platforms in one secure environment for compliance recording, quality management, and conversation intelligence.
Microsoft Teams Recording
Capture and manage Microsoft Teams communications alongside your existing recording environment to strengthen compliance, simplify investigations, and reduce operational risk.
Webex Calling and Meetings Recording
ImpactCX helps organizations capture Cisco Webex One, Webex Calling and Webex Meetings communications within a unified recording platform. Record, search, replay, retain, and export Webex interactions to support compliance, audits, investigations, and operational visibility.
Zoom Contact Center, Zoom Phone andZoom Meetings Recording
ImpactCX helps organizations capture Zoom Conact Center, Phone and Zoom Meetings communications within a unified recording platform. Record, search, replay, retain, and export Zoom interactions to support compliance, audits, investigations, quality management, and operational visibility.
Contact center solutions
Record contact center communications alongside the systems your organization already relies on. ImpactCX helps unify customer interactions, employee collaboration and phone in one secure recording platform for compliance, quality management, conversational intelligence, and operational insight.
Radio communication solutions
Capture and manage radio communications alongside phone, contact center, and employee collaboration channels in one secure ImpactCX recording platform. Eventide Communications supports leading two-way radio systems and radio consoles to help organizations improve incident review, investigations, compliance, and operational visibility.
Telephone system and VoIP recording
ImpactCX records voice and associated metadata from legacy and modern telephony environments, including analog lines, digital telephones, VoIP systems, SIP trunks, and supported telephony circuits.
Start with compliance recording. Expand into enterprise communications intelligence.
Start with secure compliance recording, then expand into quality management, conversation intelligence, agent training, screen recording, advanced reporting, and real-time operational visibility—all within one ImpactCX platform.