Product pricing
and features
Flexible packages built to scale
ImpactCX offers flexible product packages designed to support compliance recording, quality management, AI-powered automation, advanced analytics, and operational intelligence. Organizations can choose the package that best fits their current needs while adding advanced capabilities such as screen recording, advanced reporting, alerting, agent recording control, and LiveView as operational requirements evolve.
From recording to operational intelligence
From foundational compliance recording to AI-powered quality management and enterprise-level intelligence, ImpactCX gives teams the tools to capture interactions, evaluate performance, improve coaching, strengthen compliance, and gain actionable insights across the customer experience operation.
Detailed plans
Overall solution pricing may vary based on deployment requirements, selected product package, number of users or channels, add-on modules, integrations, storage needs, support requirements, and other configuration factors.
ImpactCX
Compliance recording
List price per user / per month
ImpactCX QM
Quality management
List price per user / per month
ImpactCX AI
AI-powered QM
List price per user / per month
ImpactCX AI+
Full AI suite
List price per user / per month