ImpactCX integrates with Cisco Webex calling and Webex meetings
Record Webex communications alongside the systems you already have.
ImpactCX helps organizations capture Cisco Webex Calling and Webex Meetings communications within a unified recording platform. Record, search, replay, retain, and export Webex interactions alongside contact center, phone, two-way radio, and other enterprise communications to support compliance, audits, investigations, and operational visibility.
Clarity captured with one system for all recordings
Eventide Communications now supports direct audio recording integration with Cisco Webex Calling and Webex Meetings, expanding ImpactCX support across more than 100 systems, including employee collaboration platforms, contact centers, telephone systems, and two-way radio communications.
Whether your organization uses Webex as part of a full cloud migration or alongside existing on-site communications infrastructure, ImpactCX provides a unified software and recording solution. With Webex recordings consolidated in the same platform as other critical communications, teams can reduce recording silos, improve operational efficiency, and gain a more complete view of interactions across the organization.
With ImpactCX, enterprises get:
One platform. One application. One user interface. One support team. One invoice.
Why ImpactCX for Cisco Webex recording?
One platform for Cisco Webex calling and enterprise communications
Organizations choose ImpactCX because it brings Cisco Webex Calling Teams recording into the same secure platform used to manage other communications across the enterprise. This helps eliminate fragmented recording systems, duplicate workflows, and unnecessary operational complexity.
One platform. One application. One user interface. One support team. One invoice.
ImpactCX helps organizations improve compliance program capabilities while reducing risk, liability, and administrative burden. Whether your communications include employee collaboration, contact center interactions, administrative calls, or two-way radio, ImpactCX provides a unified recording strategy built for operational efficiency.
Record alongside the systems you already have
Avoid the cost and complexity of a Cisco Webex Calling-Only recording solution. A Cisco Webex calling -only recording solution can create new silos, separate workflows, and additional administrative burden. For organizations that already record other communication channels, adding another standalone recorder may increase cost, complexity, and compliance risk.
ImpactCX allows organizations to bring Cisco Webex Calling recordings into a unified recording environment alongside existing systems. This helps teams improve operational efficiency, simplify user training, streamline investigations, and maintain a more complete record of business-critical communications.
Ready to record Cisco Webex with ImpactCX?
Bring Cisco Webex Calling into your enterprise recording strategy with a secure, searchable, and unified platform built for compliance, investigations, quality management, and operational visibility.
Ready to record Cisco Webex with ImpactCX?
Bring Cisco Webex Calling into your enterprise recording strategy with a secure, searchable, and unified platform built for compliance, investigations, quality management, and operational visibility.
Deployment options
This flexibility allows customers and reseller partners to align the solution to the environment, timeline, and governance model that best fits the business.
SaaS
For organizations seeking security, reliability, scalability, and simplified operations with faster time-to-value.
Virtual appliance
For customers who want operational support while maintaining strong oversight, control, and service continuity.
On premise hardware appliance
For customers who require a hardware-based, on-premises solution to meet data control, infrastructure, or policy requirements that favor local deployment.
Hybrid
For enterprises that need to support multiple business models, phased migration paths, or mixed regulatory and operational requirements.
ImpactCX
product offering
Start with recording and expand into additional capabilities over time, all within one unified platform.
Compliance recording
Capture interactions across voice, two-way radio, screen, and digital environments with centralized retention, search, access, replay, and governance.
Manual quality management
Evaluate interactions more consistently, improve coaching workflows, and strengthen service quality across agents and teams.
Automated quality management
Leverage automation and evidence-based AI-assisted evaluations to increase quality management coverage, accelerate trend identification, and reduce manual QA workload.
Real-time AI analytics and insights
Surface patterns, trends, phrases, and operational issues that help leaders reduce risk while improve customer and agent experience.
Agent call training simulator
Strengthen agent readiness with simulated call training and coaching programs that improve onboarding speed and performance outcomes.
Screen recording
Multi-monitor screen recording with support for up to six screens per workstation.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
