One conversational intelligence platform for contact centers and employee collaboration.
Start with secure compliance recording and expand into manual quality management, automated quality management, conversation intelligence, agent training, screen recording, reporting, and real-time operational visibility.
ImpactCX unifies customer and employee interactions across contact centers and collaboration platforms, with support for telephony, digital channels, screen activity, and other communication channels
Compliance recording
Industry-leading, multichannel compliance recording with instant recall, live monitoring, case folders, secure export, and email delivery.
Manual quality management
Review, score, coach, and improve agent performance.
Automated quality management
Automate quality assurance, coaching, and agent training.
ImpactCX AI+
AI-driven analytics, actionable insights, dashboards, and operational intelligence.
Screen recording
Capture all screen activity across up to six monitors per workstation.
Advanced reporting
Actionable reports, operational insights, and automated delivery.
LiveView
Real-time operational insights into agent activity, interactions, and automated issue alerts.
Flexible deployment options
This flexibility allows customers and reseller partners to align the solution to the environment, timeline, and governance model that best fits the business.
Detailed plans
Overall solution pricing may vary based on deployment requirements, selected product package, number of users, channels, add-on modules, integrations, storage needs, support requirements, and other configuration factors.
ImpactCX
Compliance recording
List price per user / per month
ImpactCX QM
Quality management
List price per user / per month
ImpactCX AI
AI-powered QM
List price per user / per month
ImpactCX AI+
Full AI suite
List price per user / per month
Compliance recording
Manual quality management
AI quality management
Add-ons available
Start with compliance recording. Expand into enterprise communications intelligence.
Start with secure compliance recording, then expand into quality management, conversation intelligence, agent training, screen recording, advanced reporting, and real-time operational visibility—all within one ImpactCX platform.