ImpactCX, recording, and deployment product offering
Capture, manage, and analyze communications across voice, digital, two-way radio, and screen interactions with a scalable platform built for compliance, quality management, AI-driven insights, and enterprise contact center performance.
Compliance recording
Industry leading compliance recording solution, multi-channel, instant recall, live monitoring, case folder, export and email.
Manual quality management
Review, score, coach, and improve agent performance
Automated quality management
Automate quality assurance, coaching, and agent training
ImpactCX AI+
AI-driven analytics, actionable insights, dashboards, and operational intelligence
Screen recording
Capture all screen active up to six monitors per workstation
Advanced reporting
Actionable reports, operational insights, and automated delivery
LiveView
Real-Time operational insights into agent activity, interactions, and automated issues alerts
Flexible deployment options
This flexibility allows customers and reseller partners to align the solution to the environment, timeline, and governance model that best fits the business.
NexLog DX-series recording
A secure full-ecosystem multi-channel recording solution built for capture, replay, store and export recordings and communications management across complex environments
NexLog EXP-series recording
Recording and Replay Solutions for up to Eight Audio Inputs
NexLog DX-FIPS recording
Eventide’s most secure recording platform, built on Department of Defense JITC-approved technology for advanced security and compliance requirements.
Previous recording devices
It is time to upgrade your recorder?
Detailed plans
Overall solution pricing may vary based on deployment requirements, selected product package, number of users or channels, add-on modules, integrations, storage needs, support requirements, and other configuration factors.
ImpactCX
Compliance recording
List price
ImpactCX QM
Quality management
List price
ImpactCX AI
AI-powered QM
List price
ImpactCX AI+
Full AI suite
List price
Compliance recording
Manual quality management
AI quality management
Add-ons available
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.