Unified communications for hospitality and guest operations

Hospitality, casino, and amusement park organizations manage high volumes of communications across guest services, reservations, employee coordination, security, operations, and service recovery. ImpactCX helps unify voice, digital, Two-Way Radio, and screen interactions in one platform to improve guest experience, strengthen compliance, increase operational visibility, and support more efficient communications across departments.

Built for reliable service and operational coordination

Built on Eventide’s trusted recording foundation, ImpactCX helps organizations capture and manage communications across teams where responsiveness, service consistency, and accountability matter most. With support for on-premises, virtual, SaaS, and hybrid deployment models, organizations can align recording strategy to operational, infrastructure, and compliance requirements.

Improve guest experience and workforce performance

ImpactCX extends beyond recording with quality management, AI-powered analytics, advanced reporting, and agent coaching tools that help improve workforce performance, reduce manual review effort, strengthen guest service operations, and support better employee and customer experiences. Backed by U.S.-based support and professional services, ImpactCX is designed for organizations that need flexibility, reliability, and visibility across complex communications environments.

‍

Key recording integrations and capabilities

Integrate recording across hospitality communication systems, collaboration platforms, contact centers, telephony environments, and guest service operations.

Centralized recording for hospitality and guest operations

ImpactCX helps utilities centralize recordings across administrative, employee, and customer-facing environments. The platform supports secure archival storage, resilient system design, and flexible deployment models to help organizations maintain reliable access to important communications.

Integrations across hospitality communication platforms

ImpactCX also integrates with leading, collaboration, and contact center platforms including Avaya, Cisco, Mitel, Zoom, Microsoft Teams, and Webex Calling, helping utilities unify recordings across customer operations, employee communications, administrative functions, and service coordination environments.

Support for complex hospitality communication systems

Recording capabilities span a broad range of communications sources, including analog audio, T1/E1 and ISDN circuits, digital and VoIP telephones, SIP trunks, SIP phones, dispatch consoles, Two-Way Radio systems, RoIP networks, and Windows and Linux screen activity.