Automated quality management
Automate quality assurance, coaching, and agent training
ImpactCX AI quality management
ImpactCX AI Quality Management transforms manual, sample-based quality assurance into a more automated, consistent, and insight-driven quality management process. Instead of requiring supervisors to spend hours selecting and evaluating a limited number of interactions, ImpactCX AI can automatically evaluate eligible interactions using defined scorecards, policy rules, and AI-assisted analysis.
Customizable evaluation templates, automated data validation, and confidence scoring help organizations improve consistency, strengthen compliance, and focus reviewer time where it matters most.
Automated quality management for better coaching and performance
ImpactCX AI Quality Management reduces supervisor workload while giving organizations broader visibility into agent performance, evaluator consistency, coaching opportunities, and operational trends.
Integrated coaching workflows help managers deliver faster, more consistent feedback, while dashboards and analytics support continuous improvement across customer experience, compliance, and employee development.
Agent training call simulator
ImpactCX Advanced Reporting gives managers, supervisors, and leadership teams a powerful reporting engine with actionable information, operational insights, and automated report delivery.
The highly flexible Reporting Engine option for ImpactCX recording solutions comes pre-loaded with standard reports and also allows users to easily build custom reports based on organizational needs. Reports can be delivered automatically to designated users at selected times, days, and intervals, helping teams access the information they need when they need it.
Automated quality management software offers:
One platform.
Every communication channel.
100+ integrations.
ImpactCX integrates with leading contact center, employee collaboration, telephony, CRM, digital communication, and two-way radio platforms.
Contact center integrations
Connect with leading contact center and enterprise communication platforms.
Employee collaboration integrations
Record and manage communications across modern collaboration platforms.
Two way radio integrations
Capture and manage mission-critical radio communications.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
