One platform. One application. One UI. One support team. One invoice.
Purpose-built Linux-based recording platform delivering auditable, court-admissible communications across voice, radio, screen, and digital channels to improve compliance, performance, and customer experience.
Unifying enterprise recording for contact centers, employee collaborations, two-way radio communication
Purpose-built Linux-based recording platform delivering auditable, court-admissible communications across voice, radio, screen, and digital channels to improve compliance, performance, and customer experience.
Compliance recording, automated quality management, AI analytic and insights, and call training simulator.
Start with what you need. Expand to drive enterprise value.
What enterprises gain with ImpactCX
Capture every interaction in teal time, reduce compliance risk, improved customer and agent experience
Enterprise flexibility without forcing a one-size-fits-all deployment model
ImpactCX supports deployment choice without compromising compliance, control, or operational continuity.
100+ Integrations
ImpactCX understands that integration's reliability, performance, and compatibility are their primary missions.
Reduce complexity. Improve visibility. Strengthen performance.
What enterprises gain
with ImpactCX
Unify recording, quality management, and AI-powered insights across enterprise and mission-critical communication environments.
55+ years of recording and software innovation
Built on decades of proven recording expertise and continuous software innovation.
9,000+ global deployments
Trusted by organizations worldwide across healthcare, insurance, finance, energy, transportation, manufacturing, technology, education, hospitality energy and utilities, aviation, military, public safety, and state and federal government.
Capture every interaction in real time
Support enterprise recording strategies across critical communications with centralized oversight, auditable retention from gigabytes to terabytes, and granular role-based access.
Reduce compliance risk
Maintain defensible search, retention, access, and evidence workflows across high-value and high-liability interactions. Support court-admissible recording and enterprise compliance requirements, including NIST 800, FIPS 140-2/3, ISO 9001, HIPAA, and SOC 2.
Flexible deployments
Support enterprise requirements with SaaS, managed, virtual, on-premises, and hybrid deployment options. From advanced contact center and employee collaboration environments to legacy telephony, two-way radio, and analog recording, ImpactCX adapts to hardware-based or virtualized environments.
Improve contact center and agent performance
Use quality management, reporting, and AI-driven insights to strengthen agent coaching, consistency, and service delivery.
ImpactCX
product offering
Start with recording and expand into additional capabilities over time, all within one unified platform.
Compliance recording
Capture interactions across voice, two-way radio, screen, and digital environments with centralized retention, search, access, replay, and governance.
Manual quality management
Evaluate interactions more consistently, improve coaching workflows, and strengthen service quality across agents and teams.
Automated quality management
Leverage automation and evidence-based AI-assisted evaluations to increase quality management coverage, accelerate trend identification, and reduce manual QA workload.
Real-time AI analytics and insights
Surface patterns, trends, phrases, and operational issues that help leaders reduce risk while improve customer and agent experience.
Agent call training simulator
Strengthen agent readiness with simulated call training and coaching programs that improve onboarding speed and performance outcomes.
Screen recording
Multi-monitor screen recording with support for up to six screens per workstation.
Deployment options
This flexibility allows customers and reseller partners to align the solution to the environment, timeline, and governance model that best fits the business.
SaaS
For organizations seeking security, reliability, scalability, and simplified operations with faster time-to-value.
Virtual appliance
For customers who want operational support while maintaining strong oversight, control, and service continuity.
On premise hardware appliance
For customers who require a hardware-based, on-premises solution to meet data control, infrastructure, or policy requirements that favor local deployment.
Hybrid
For enterprises that need to support multiple business models, phased migration paths, or mixed regulatory and operational requirements.
One platform.
Every communication channel.
100+ integrations.
ImpactCX integrates with leading contact center, employee collaboration, telephony, CRM, digital communication, and two-way radio platforms.
Contact center integrations
Connect with leading contact center and enterprise communication platforms.
Employee collaboration integrations
Record and manage communications across modern collaboration platforms.
Two way radio integrations
Capture and manage mission-critical radio communications.
Defensible records for compliance and auditability
ImpactCX Compliance Recording helps organizations standardize how interactions are captured, stored, searched, and managed across teams and locations. By supporting a centralized recording strategy, ImpactCX gives businesses a reliable foundation for compliance, audit readiness, dispute resolution, and operational oversight.
ImpactCX makes it easier to manage recording policies, retention rules, access controls, and user permissions from a centralized platform. This helps organizations protect sensitive interaction records, enforce internal governance standards, and ensure the right people have access to the right information.
With fast search, replay, case-building capabilities and multiple export options, secure third party access to recordings and, ImpactCX helps teams quickly locate the records they need for audits, investigations, and customer disputes. Organizations can reduce manual effort, improve response times, and maintain defensible records that support compliance and business accountability.
ImpactCX supports structured review processes by giving legal, compliance, and supervisory teams secure access to recorded interactions and related metadata. This helps organizations validate activity, monitor adherence to policies, and document evidence when records are needed for review, escalation, or reporting.
ImpactCX helps safeguard recorded interactions with security-focused controls designed to protect sensitive business, customer, and operational data. With configurable access, secure storage options, audit trails, and enterprise-ready deployment models, organizations can reduce risk while maintaining reliable access to critical records.
ImpactCX supports organizations with strict compliance and security requirements through deployment options and controls aligned with regulated environments. For teams that require Gov Cloud readiness, FIPS 140-2/3 support, HIPAA considerations, or SOC 2-aligned practices, ImpactCX provides a secure foundation for compliant communication recording.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
