Unified communications for financial services and banking

Financial services organizations need secure, compliant recording across customer interactions, employee communications, and regulated business processes. ImpactCX helps unify voice, digital, Two-way radio, and screen interactions in one platform to strengthen compliance, improve operational visibility, support dispute resolution, and enhance service quality across financial operations.

Built for secure and compliant financial operations

Built on Eventide’s trusted recording foundation, ImpactCX helps financial institutions capture and manage communications across departments where accountability, retention, and defensible access to communications are essential. With support for on-premises, virtual, SaaS, and hybrid deployment models, organizations can align recording strategies to infrastructure, regulatory, and security requirements.

Improve compliance, visibility, and customer experience

ImpactCX extends beyond recording with quality management, AI-powered analytics, advanced reporting, and agent coaching tools that help improve workforce performance, reduce manual review effort, identify risk faster, and support better customer and employee experiences. Backed by U.S.-based support and professional services, ImpactCX is designed for organizations that need flexibility, reliability, and control in highly regulated environments.

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Key recording integrations and capabilities

Integrate recording across financial communication systems, collaboration platforms, contact centers, telephony environments, and regulated operational infrastructure.

Centralized recording for financial operations

ImpactCX helps financial services organizations centralize recordings across customer-facing, back office administrative, and branch locations. The platform supports secure archival storage, resilient system design, and flexible deployment models to help organizations maintain reliable access to critical communications.

Integrations across financial communication platforms

ImpactCX also integrates with leading enterprise, collaboration, and contact center platforms including Avaya, Cisco, Mitel, Zoom, Microsoft Teams, and Webex Calling, helping financial institutions unify recordings across customer service, employee communications, advisory teams, and operational support functions.

Support for regulated financial communication systems

Recording capabilities span a broad range of communications sources, including analog audio, T1/E1 and ISDN circuits, digital and VoIP telephones, SIP trunks, SIP phones, and Windows and Linux screen activity.