ImpactCX Integrates Zoom
Record Zoom communications alongside the systems you already have.
ImpactCX helps organizations capture Zoom Phone and Zoom Meetings communications within a unified recording platform. Record, search, replay, retain, and export Zoom interactions alongside contact center, phone, two-way radio, and employee collaboration communications to support compliance, audits, investigations, quality management, and operational visibility.
One recording platform for Zoom and enterprise communications
As organizations expand the use of Zoom for employee collaboration, business calling, virtual meetings, and distributed workforces, the need to securely capture and manage those communications continues to grow.
ImpactCX integrates with Zoom Phone and Zoom Meetings to help organizations bring Zoom communications into the same trusted recording environment used for other critical systems. Instead of relying on separate recording tools or disconnected archives, ImpactCX provides a unified platform for capture, search, replay, retention, and export.
Whether Zoom is used as part of a cloud communications strategy or alongside existing on-site infrastructure, ImpactCX helps organizations reduce recording silos, improve compliance workflows, and gain a more complete view of communications across the enterprise.
With ImpactCX, organizations get:
One platform. One application. One user interface. One support team. One invoice.
Why ImpactCX for Zoom recording?
Avoid the cost and complexity of separate recording systems
A standalone Zoom recording solution may solve one need while creating new operational challenges. Separate systems can lead to duplicate administration, inconsistent retention policies, fragmented search workflows, and increased compliance risk.
ImpactCX helps organizations consolidate Zoom recordings with other communication channels in one platform. This gives teams a more complete view of organizational communications while improving efficiency, reducing complexity, and supporting stronger compliance outcomes.
Ready to record Zoom with ImpactCX?
Bring Zoom Phone and Zoom Meetings into your enterprise recording strategy with a secure, searchable, and unified platform built for compliance, investigations, quality management, and operational visibility.
Deployment options
This flexibility allows customers and reseller partners to align the solution to the environment, timeline, and governance model that best fits the business.
SaaS
For organizations seeking security, reliability, scalability, and simplified operations with faster time-to-value.
Virtual appliance
For customers who want operational support while maintaining strong oversight, control, and service continuity.
On premise hardware appliance
For customers who require a hardware-based, on-premises solution to meet data control, infrastructure, or policy requirements that favor local deployment.
Hybrid
For enterprises that need to support multiple business models, phased migration paths, or mixed regulatory and operational requirements.
ImpactCX
product offering
Start with recording and expand into additional capabilities over time, all within one unified platform.
Compliance recording
Capture interactions across voice, two-way radio, screen, and digital environments with centralized retention, search, access, replay, and governance.
Manual quality management
Evaluate interactions more consistently, improve coaching workflows, and strengthen service quality across agents and teams.
Automated quality management
Leverage automation and evidence-based AI-assisted evaluations to increase quality management coverage, accelerate trend identification, and reduce manual QA workload.
Real-time AI analytics and insights
Surface patterns, trends, phrases, and operational issues that help leaders reduce risk while improve customer and agent experience.
Agent call training simulator
Strengthen agent readiness with simulated call training and coaching programs that improve onboarding speed and performance outcomes.
Screen recording
Multi-monitor screen recording with support for up to six screens per workstation.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
