Technical Support
Eventide Communication offers ImpactCX software and recording hardware technical support.
Eventide offers in-warranty and out-of-warranty “return-to-factory” repair services for the following current and recent Eventide call recording hardware products:
Please use the form to open a support ticket, or optionally log into our Help Center to open, update, or review the status of a ticket(s). You may also contact us via telephone at + 1-201-641-1200 (Dial 6, then 2) between the hours of 7:00 a.m. and 7:00 p.m. ET Monday through Friday, excepting Eventide’s business holidays.
*An Eventide-issued Return Material Authorization (RMA) is always required prior to sending or delivering any equipment to Eventide. Please contact Eventide’s Tech Support department to obtain repair cost information and to request the necessary RMA.
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ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
