Two-way radio and radio console recording
ImpactCX supports two-way radio and radio console recording
Capture and manage radio communications alongside phone, contact center, and employee collaboration channels in one secure ImpactCX recording platform. ImpactCX supports leading two-way radio systems and radio consoles to help organizations improve incident review, investigations, compliance, and operational visibility.
Record radio communications alongside the systems your organization already relies on. ImpactCX helps centralize two-way radio, radio console, telephone, contact center, and collaboration recordings in one secure platform for search, replay, retention, export, and incident review.
ImpactCX supports recording across leading two-way radio technologies, including key partners and many more:
Motorola
- Capacity Max
- Capacity Plus
- Linked Capacity Plus
- IP Site Connect
- ASTRO P25
Kenwood
- NEXEDGE radio systems
Tait
- DMR Tier II
- DMR Tier III
- MPT
- P25
Analog outputs
Support for analog radio outputs where traditional or mixed radio environments are in use. With ImpactCX, authorized users can quickly search, replay, and export radio recordings to support incident reconstruction, investigations, compliance, training, and operational review.
Record radio console audio for complete operational visibility
Radio consoles are often the central point for dispatch, coordination, and operational communications. ImpactCX supports radio console recording to help organizations capture console audio and associated communications activity within the same unified recording environment used for other channels.
ImpactCX supports radio console environments including these key partners and many more:
Avtec
Console recording support for Avtec radio dispatch and communications environments.
Zetron
Recording support for Zetron console communications and operational audio.
Telex
Capture communications from Telex console systems for review, replay, and export.
Mindshare
Support for Mindshare console environments to help centralize radio communications recording.
By consolidating radio console recordings with two-way radio, telephone, contact center, and collaboration communications, ImpactCX helps reduce recording silos and gives teams a more complete record of operational activity.
Deployment options
This flexibility allows customers and reseller partners to align the solution to the environment, timeline, and governance model that best fits the business.
SaaS
For organizations seeking security, reliability, scalability, and simplified operations with faster time-to-value.
Virtual appliance
For customers who want operational support while maintaining strong oversight, control, and service continuity.
On premise hardware appliance
For customers who require a hardware-based, on-premises solution to meet data control, infrastructure, or policy requirements that favor local deployment.
Hybrid
For enterprises that need to support multiple business models, phased migration paths, or mixed regulatory and operational requirements.
ImpactCX
product offering
Start with recording and expand into additional capabilities over time, all within one unified platform.
Compliance recording
Capture interactions across voice, two-way radio, screen, and digital environments with centralized retention, search, access, replay, and governance.
Manual quality management
Evaluate interactions more consistently, improve coaching workflows, and strengthen service quality across agents and teams.
Automated quality management
Leverage automation and evidence-based AI-assisted evaluations to increase quality management coverage, accelerate trend identification, and reduce manual QA workload.
Real-time AI analytics and insights
Surface patterns, trends, phrases, and operational issues that help leaders reduce risk while improve customer and agent experience.
Agent call training simulator
Strengthen agent readiness with simulated call training and coaching programs that improve onboarding speed and performance outcomes.
Screen recording
Multi-monitor screen recording with support for up to six screens per workstation.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
