Compliance recording
Industry leading compliance recording solution, multi-channel, instant recall, live monitoring, case folder, export and email.
A single pane of glass for search, replay, and interaction review
MediaWorks is the central user interface for Impact CX, giving organizations a simple, secure way to search, replay, review, and manage recorded interactions across voice, screen, Two-Way Radio, and other supported channels. Designed for both operational and compliance use cases, MediaWorks helps users quickly find the interactions they need, reconstruct events with precision, and access recordings through an intuitive web-based experience.
Compliance recording offers:
Accessible through any modern web browser using HTML5 technology, MediaWorks supports multi-channel replay, synchronized screen and voice playback, graphical timelines, live monitoring, annotations, and secure export options. With role-based access, flexible search tools, and a unified view of interactions, MediaWorks helps organizations improve compliance, accelerate investigations, support quality management, and simplify training and performance review.
One platform.
Every communication channel.
100+ integrations.
ImpactCX integrates with leading contact center, employee collaboration, telephony, CRM, digital communication, and two-way radio platforms.
Contact center integrations
Connect with leading contact center and enterprise communication platforms.
Employee collaboration integrations
Record and manage communications across modern collaboration platforms.
Two way radio integrations
Capture and manage mission-critical radio communications.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
