Compliance recording
Industry-leading, multichannel compliance recording with instant recall, live monitoring, case folders, secure export, and email delivery.
A single pane of glass for search, replay, and interaction review
ImpactCX provides the central user interface, giving organizations a simple, secure way to search, replay, review, and manage recorded interactions across voice, digital channels, screen and other communication channel types. Designed for both operational and compliance use cases, users quickly find the interactions through an intuitive web-based experience.
Compliance recording offers:
Accessible through any modern web browser using HTML5 technology, ImpactCX supports multi-channel replay, synchronized screen and voice playback, graphical timelines, live monitoring, annotations, and secure export options. With role-based access, flexible search tools, and a unified view of interactions, ImpactCX helps organizations improve compliance, accelerate investigations, support quality management, and simplify training and performance review.
One platform.
Every communication channel.
100+ integrations.
ImpactCX integrates with leading contact center, employee collaboration, telephony, CRM, digital communication, and other types of communicationn channels.
Contact center integrations
Connect with leading contact center and enterprise communication platforms.
Employee collaboration integrations
Record and manage communications across modern collaboration platforms.
Other integrations
Capture and manage other types of communications channels.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
