Unified healthcare communications recording

Healthcare organizations need secure, reliable recording across patients, clinical, administrative, and emergency communications. ImpactCX helps unify voice, digital, other communication channels, and screen interactions in one platform to support compliance, operational visibility, quality improvement, and defensible access to critical communications.

Built for mission-critical healthcare environments

Built on Eventide’s mission-critical recording heritage, ImpactCX helps healthcare teams capture and manage communications across departments and workflows where timely response, accurate information, and secure evidence handling matter most. With support for SaaS,  virtual appliance, on-premises appliance, SaaS, and hybrid deployment models, healthcare organizations can align recording strategies to operational, security, and infrastructure requirements.

Improve performance, visibility, and patient experience

ImpactCX extends beyond recording with quality management, AI-powered analytics, advanced reporting, and agent coaching tools that help healthcare organizations improve service consistency, strengthen team member performance, reduce risk, and support better patient and member experiences. Backed by U.S.-based support and professional services, ImpactCX is designed for organizations that need both flexibility and confidence in high-liability environments.

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Key recording integrations and capabilities

Integrate recording across healthcare communication systems, contact center platforms, telephony environments, and mission-critical infrastructure.

Built for continuous recording reliability

ImpactCX is designed for environments where uptime, security, and reliability are essential. Eventide’s ImpactCX recording platform supports high-availability configurations, secure archival storage, and resilient system design to help healthcare organizations maintain continuous capture of critical communications.

Unified across enterprise communication platforms

ImpactCX also integrates with leading enterprise and contact center platforms including Avaya, Cisco, Mitel, Zoom, Microsoft Teams, and Webex Calling, helping healthcare organizations unify recordings across clinical, administrative, employee, and other communications channels.

Support for complex healthcare communication environments

Recording capabilities span a wide range of communications sources and environments, including analog audio, T1/E1 and ISDN circuits, digital and VoIP telephones, SIP trunks, SIP phones, and other communication channels.