On premise hardware appliance
For customers who require a hardware-based, on-premises solution to meet data control, infrastructure, or policy requirements that favor local deployment.
Deploy ImpactCX with on-premise recording infrastructure for local capture, while using cloud-based ImpactCX software to support compliance workflows, quality management, analytics, reporting, and operational visibility.
ImpactCX On-Premise Recording with Cloud Software gives organizations the control and reliability of local recording capture while enabling modern cloud-based tools for review, analysis, quality management, and customer experience improvement. This approach is ideal for organizations that need recording systems on-site due to infrastructure, security, physical input, or operational requirements, but still want the flexibility and scalability of ImpactCX software in the cloud.
ImpactCX On-Premise Recording with Cloud Software is designed for organizations that need to maintain recording capture locally while extending communication management, analytics, and CX capabilities through the cloud. Local recording infrastructure can capture critical communications from telephony, VoIP, radio, analog, digital, and other supported systems, while cloud-based ImpactCX software provides centralized access to tools for search, replay, export, quality management, reporting, alerts, and AI-driven insights.
This deployment model helps bridge traditional recording environments with modern CX software. Organizations can keep capture close to the communication source for reliability, continuity, and local system support, while using cloud software to improve visibility, streamline workflows, and support distributed teams.
For organizations with physical inputs or specialized communication environments, on-premise recording capture can support local requirements while securely connecting recordings, metadata, and operational insight into the ImpactCX cloud software environment.
Modernize local recording with ImpactCX Cloud Software
ImpactCX On-Premise Recording with Cloud Software gives your organization a flexible deployment path that combines local recording reliability with cloud-based compliance, quality management, analytics, and operational visibility.
On premise benefits:
One platform.
Every communication channel.
100+ integrations.
ImpactCX integrates with leading contact center, employee collaboration, telephony, CRM, digital communication, and two-way radio platforms.
Contact center integrations
Connect with leading contact center and enterprise communication platforms.
Employee collaboration integrations
Record and manage communications across modern collaboration platforms.
Two way radio integrations
Capture and manage mission-critical radio communications.
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
