Software-based communication recording and CX solutions hosted on the infrastructure of your choice. Deploy ImpactCX as a virtual appliance to support secure communication recording, compliance recording, quality management, analytics, and operational visibility using your organization’s preferred hosting environment.

ImpactCX Virtual Appliance gives organizations the flexibility to host Eventide’s recording and CX software on their own selected infrastructure, including virtualized, private cloud, government cloud, or approved third-party cloud environments. This deployment model provides the same core recording and communication management capabilities while giving IT teams greater control over hosting, security, network design, and system administration.

ImpactCX Virtual Appliance is designed for organizations that want the flexibility of a software-based deployment while maintaining control over their hosting environment. The solution can be deployed on supported platforms such as AWS, AWS GovCloud, Azure, Hyper-V, and VMware, allowing teams to align ImpactCX with their existing IT, security, and cloud strategy.


Virtual Appliance deployment supports the capture, management, search, replay, export, and analysis of critical communications while giving organizations more flexibility over where and how the solution is hosted.

Modernize your recording and CX environment with virtual appliance deployment

ImpactCX Virtual Appliance gives your organization a flexible, software-based path to compliance recording, quality management, analytics, and operational visibility while allowing your team to host the solution in the environment that best fits your infrastructure and security requirements.