Eventide Communications Launches ImpactCX, its Next-Generation Contact Center Recording and Intelligence Platform
Eventide Communications Launches ImpactCX, its Next-Generation Contact Center Recording and Intelligence Platform Delivering 100% Interaction Capture, Automated Workflows, and Instant Access to Operational Insights in UCaaS and CCaaS environments.
Little Ferry, N.J., September 15, 2026 — Eventide Communications today announced the launch of ImpactCX, Eventide’s unified communications intelligence platform for contact centers and employee collaboration.
The platform brings compliance recording, automated qualitymanagement, conversation intelligence, AI-powered insights, employee training, screen recording, reporting, and operational visibility into a single solution.
By automating time-intensive tasks in contact centers andback-office operations—including QA workflows, data retrieval, and administrative processes—ImpactCX uses the power of AI to help increase operational capacity, enabling teams to focus on high‑value, high‑impact workthat requires human expertise.
Backed by Eventide Communications' 30+ years of experience in software and hardware innovation and in the mission-critical space, ImpactCXhas been developed to become the trusted solution purpose-built for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) environments. The solution enables organizations to capture 100% of interactions across all communication channels, internal employee communication, team collaboration,and enhanced daily productivity whilst significantly reducing compliance and regulatory risks in highly regulated environments that rely on accurate,evidentiary-grade records.
Engineered for no downtime, smooth migration, and simple and limited upgrades, the platform integrates effortlessly with existing recording environments, preserving prior investments while modernizing infrastructure in unified contact centers.
Customers benefit from long-term stability and performance supported by dedicated U.S.-based partner and manufacturer resources. With high-availability architecture, resiliency, and robust cyber security, the solution provides a secure, reliable foundation for mission-critical communications.
The new platform expands Eventide’s commitment to delivering secure, flexible, and future-ready solutions for organizations that depend on accurate communication records and operational intelligence in the new CX/UX vertical market.
“ImpactCX supports the full lifecycle of mission-critical and enterprise communications—from capture and storage to analysis, retrieval, and long-term preservation.”
Mark Traeger, Vice President of New Business Development
ImpactCX is available immediately from EventideCommunications through direct channels, and an expanded network of CcaaS and UCaaS integrators. For more information, visit eventideicx.com/solutions.
About Eventide Communications LLC
For over 50 years, Eventide Communications has developed andproduced innovative recording technologies within the USA. With over 9,000global installations in 82 countries and counting, Eventide’s cloud and virtual appliances, and on-premise recorders are trusted worldwide for reliability and security. Eventide now also gives your team the technology needed to cut through the noise and provide CCaaS and UCaaS recording solutions to mitigate compliance risk, improve customer and agent satisfaction, provide AI operational oversight, and drive cost savings.
Contact:
Mark Traeger
Eventide Communications LLC
Phone: +1 (603) 490-5258
Email: MTraeger@eventidecommunications.com
Start with what you need.
Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
