How Los Altos Police Department Achieved Excellence with Critical Insights AI™
See how the Los Altos Police Department in California is using Critical Insights AI and the NexLog DX Recording System to bring structure to quality assurance, strengthen training, and improve operational visibility in a smaller communications center.
The case study below showcases Los Altos’ Critical Insights AI deployment experience to support a more structured, data-driven approach to training, evaluation, and performance improvement.
Heather Cressall, ENP, CMCP for Los Altos explains how the platform helped the center move beyond anecdotal feedback, launch its first formal QA/QI program, and create more consistent training experiences through AI-driven call simulation.
The more i play with it, the more i talk to Goserco technician, the more I realize that it really does have a lot of value, regardless of the size of your agency.
- Heather Cressall, ENP, CMCP, Communications Supervisor, Los Altos Police Department
Download the case study on the bottom of the page to learn how Los Altos is using Critical Insights AI to:
- Launch its first formal QA/QI program
- Replace anecdotal feedback with measurable performance data
- Use analytics to review calls in a more structured way
- Give trainees access to realistic AI-driven call simulations
- Support a collaborative approach to quality assurance and continuous improvement
Installed and supported by Goserco
This Critical Insights AI deployment was installed and supported by Eventide Communications Premier Partner Goserco, which provides local expertise and implementation support for public safety agencies throughout California and the western United States. Goserco specializes in the deployment, integration, and support of mission-critical recording solutions for emergency communications centers and other public safety environments.
View the Los Altos Police Department case study and see how the they are using Critical Insights AI™
Los Altos Police Department Case Study
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