Unified communications for government and defense

State, local government, and education organizations manage complex communications across citizen services, administration, employee collaboration, contact centers, and operational support teams. ImpactCX helps unify voice, digital, Two-Way Radio, and screen interactions in one platform to improve service delivery, strengthen compliance, increase visibility, and support more efficient communications across departments and agencies.

Built for secure and accountable public service operations

Built on Eventide’s trusted recording foundation, ImpactCX helps SLED organizations capture and manage communications where accountability, responsiveness, and defensible access to records are essential. With support for on-premises, virtual, SaaS, and hybrid deployment models, organizations can align recording strategy to security, infrastructure, budget, and policy requirements.

Improve service delivery, visibility, and workforce performance

ImpactCX extends beyond recording with quality management, AI-powered analytics, advanced reporting, and agent coaching tools that help improve workforce performance, reduce manual review effort, strengthen citizen and student service operations, and support better employee and public-facing experiences. Backed by U.S.-based support and professional services, ImpactCX is designed for organizations that need flexibility, reliability, and control across complex communications environments.

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Key recording integrations and capabilities

Integrate recording across government, education, and public service communication systems, collaboration platforms, contact centers, telephony environments, and operational infrastructure.

Centralized recording for public service operations

ImpactCX helps SLED organizations centralize recordings across administrative, employee, and public-facing environments. The platform supports secure archival storage, resilient system design, and flexible deployment models to help organizations maintain reliable access to important communications.

Support for complex government and education communication systems

Recording capabilities span a broad range of communications sources, including analog audio, T1/E1 and ISDN circuits, digital and VoIP telephones, SIP trunks, SIP phones, dispatch consoles, Two-Way Radio systems, RoIP networks, and Windows and Linux screen activity.

Integrations across SLED communication platforms

ImpactCX also integrates with leading enterprises, collaboration, and contact center platforms including Avaya, Cisco, Mitel, Zoom, Microsoft Teams, and Webex Calling, helping SLED organizations unify recordings across citizen services, employee communications, education support, and operational teams.