Unified communications for public safety, fire and emergency response

Public safety, fire, EMS, and emergency response organizations manage mission-critical communications where speed, accuracy, reliability, and accountability are essential. ImpactCX helps unify voice, digital, Two-Way Radio, and screen interactions in one platform to support incident reconstruction, compliance, quality assurance, operational visibility, and defensible access to critical communications.

Built for mission-critical emergency operations

Built on Eventide’s trusted mission-critical recording foundation, ImpactCX helps emergency response organizations capture and manage communications across dispatch centers, command staff, field responders, administrative teams, and support operations. With support for on-premises, virtual, SaaS, and hybrid deployment models, agencies can align recording strategies to operational, security, redundancy, and infrastructure requirements.

Improve incident visibility, response quality, and operational accountability

ImpactCX extends beyond recording with quality management, AI-powered analytics, advanced reporting, incident replay, and agent coaching tools that help public safety organizations improve dispatcher performance, strengthen response quality, reduce manual review effort, support investigations, and improve emergency service outcomes. Backed by U.S.-based support and professional services, ImpactCX is designed for organizations that need proven reliability, flexibility, and confidence in high-liability environments.

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Key recording integrations and capabilities

Integrate recording across government, education, and public service communication systems, collaboration platforms, contact centers, telephony environments, and operational infrastructure.

Centralized recording for emergency response operations

ImpactCX helps public safety, fire, EMS, and emergency response organizations centralize recordings across emergency, administrative, dispatch, field, and collaboration environments. The platform supports high-availability configurations, secure archival storage, resilient system design, and flexible deployment models to help agencies maintain continuous capture and reliable access to critical communications.

Integrations across public safety communication platforms

ImpactCX also integrates with leading enterprise, collaboration, dispatch, and communications platforms including Avaya, Cisco, Mitel, Zoom, Microsoft Teams, and Webex Calling, helping agencies unify recordings across emergency response, administrative communications, employee collaboration, contact centers, and support operations.

Support for mission-critical communication systems

Recording capabilities span a broad range of communications sources and environments, including analog audio, T1/E1 and ISDN circuits, digital and VoIP telephones, SIP trunks, SIP phones, emergency phones, dispatch consoles, P25 Two-Way Radio systems, Icom iDAS, DMR, Motorola Two-Way Radio systems, RoIP networks, and Windows and Linux screen activity.