Small and Medium Size Contact Center Expansion

Eventide Communications Expands its Recorders, Compliance Recording, Quality Management and Conversational Intelligence Solutions to the Small and Medium-Sized Call Center Market

LITTLE FERRY, New Jersey, July 1, 2024 – Eventide Communications today announced the availability of ImpactCX, a customer experience and communication recording solution available in SaaS, virtual, on-premise, and hybrid deployment models for the small to medium-sized contact center market.

Recognized as a trusted leader in public safety communications recording, Eventide is expanding its market presence with ImpactCX, a customer experience and recording solution designed to make advanced communication capture, compliance recording, quality management, and AI-powered insights more accessible to contact centers.

ImpactCX brings a robust set of capabilities to the contact center market, helping organizations meet the complex recording requirements of today’s voice, digital, video, collaboration, and two-way radio communication environments. The solution supports integrations with essential platforms such as Microsoft Teams, Webex Calling, Zoom, Cisco Unified Communications Manager, Avaya Aura, and more, while also offering capabilities such as screen recording and advanced search, replay, and export.

“ImpactCX stands out for its comprehensive integration capabilities, allowing contact centers to combine telephony and collaboration communications with broader operational environments that may include security operations, two-way radio, or other communication systems,” said Brad Basile, COO of Eventide Communications. “This gives organizations a unified recording solution across multiple platforms and departments.”

With its expansion into contact center operations, Eventide brings decades of recording expertise to organizations that need more than traditional telephony recording. ImpactCX can also support two-way radio communications from manufacturers such as Motorola, Tait, and Kenwood, making it a strong fit for contact centers with broader enterprise, security, or operational communication recording needs.

Key ImpactCX capabilities include compliance recording, powerful reporting, quality management tools, AI-enabled analytics, screen recording, and an intuitive user interface. These features are designed to simplify research, replay, export, evaluation, and operational review, helping contact centers improve performance, strengthen compliance, and support better customer outcomes.

Eventide’s commitment to reliability, flexibility, and innovation positions ImpactCX as an ideal solution for contact centers seeking a comprehensive communication recording platform. The introduction of ImpactCX to the contact center market reflects Eventide’s continued dedication to delivering secure, scalable, and dependable recording solutions across industries.

Please visit the ImpactCX website to learn more about how ImpactCX and Eventide’s recording solutions can support your contact center’s operations, quality management, legal defensibility, compliance requirements, and customer experience goals.

About Eventide Communications LLC

For over 50 years, Eventide Communications has delivered advanced software and communication recording solutions for highly accountable organizations. As a U.S.-based company, Eventide provides reliable, secure, and flexible recording platforms used across public safety, government, defense, transportation, utilities, healthcare, financial services, contact centers, and other industries where communication capture, compliance, and operational insight are critical.