Resources
How Los Altos Police Department Achieved Excellence with Critical Insights AI™
See how Los Altos Police Department uses Critical Insights AI to automate QA, improve call review, and support stronger 911 operations.
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Eventide Communications Launches ImpactCX Recording and Intelligence Platform
Eventide Communications Launches ImpactCX for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) environments.
Microsoft Teams Recording Support Announced
ImpactCX adds Microsoft Teams recording support to help organizations securely capture, manage, retain, search, and analyze Teams interactions.
Zoom Recording Integration Announced
ImpactCX adds Zoom recording support to help organizations securely capture, retain, search, replay, export, and analyze Zoom interactions.
Webex Calling Recording Integration Announced
ImpactCX adds Webex Calling recording support to help organizations securely capture, retain, search, replay, export, and analyze Webex interactions.
Eventide Communications Aided the Investigation of the Trump Assassination Attempt
Learn how Eventide Communications’ advanced CloudSync platform aided the Trump assassination attempt investigation in Butler County, Pennsylvania.
Start with compliance recording. Expand into enterprise communications intelligence.
Start with secure compliance recording, then expand into quality management, conversation intelligence, agent training, screen recording, advanced reporting, and real-time operational visibility—all within one ImpactCX platform.
